Live
Service Slot
Online booking portal
Let customers book service online while your dealer management system stays the source of truth. Service Slot keeps online availability, workshop capacity, and customer records in step with what your team sees in the DMS.
Highlights
- Integrated with the Autoline SOL API so customers can view your products, availability, transport options, and book online. Jobs are created in your DMS.
- You set booking availability, offered transport options, workshop locations, and the products and services shown online.
- Tailored upselling opportunities: for example, a wheel-alignment offer for customers with no wheel alignment in vehicle history in the last 12 months, or WOF offered when a vehicle has a WOF due soon (checked via the NZTA API).
- Stalled-booking management keeps customer details from the first enquiry, so advisors can follow up by phone or integrated SMS. That covers people who start online but do not finish a booking in one sitting.
- Fewer phone calls and front-line bottlenecks; customers self-serve on their own time.
- Changes in the DMS flow through so you are not maintaining two different calendars.
- Built for how aftersales teams actually schedule work, not a generic booking widget.
Case study
In one live sample of 5,075 bookings, about 20% of online attempts stalled before confirmation. Follow-up showed many were unsure about pricing or could not find a transport option that worked. With Service Slot those leads stayed visible for manual follow-up, and roughly 60% were later converted into bookings. Without that trail, most would likely have been lost.
Integrations
- Autoline (DMS connectivity for aligned slots, capacity, and records).