Service Tap
Digital VHC, warranty write-ups, and vehicle check-in
Service Tap is one platform delivered as three modules: a digital Vehicle Health Check and upselling tool, a technician warranty write-up module with audit-ready PDF export, and a new-vehicle check-in module with automated sales notifications. Workshop, warranty, and sales teams work from the same structured data instead of paper, email chains, and lost photos.
Highlights
- Three integrated modules in one package: digital VHC and upselling, technician write-up, and vehicle check-in.
- Mobile-first for technicians on the workshop floor and the yard; desktop visibility for advisors, managers, and sales.
- Images and video captured where they matter: VHC faults, warranty evidence, and arrival damage.
- Automated customer SMS for VHC approvals and automated email to sales on new-vehicle delivery.
- Built with New Zealand dealerships, shaped by technicians, advisors, and sales teams.
Three modules, one platform
Service Tap is a single package covering digital VHC and upselling, warranty write-ups, and new-vehicle check-in. Each module works on its own and together as one workflow across workshop, warranty, and sales.
Digital VHC & upselling
Inspections that sell
Technicians complete structured digital Vehicle Health Checks on mobile, tablet, and desktop. Faults are captured with images and video, quoted work is tied to the inspection, and customers receive vehicle health checks or estimates by SMS with repair authorisations captured in real time.
- Digital VHC and check sheets on mobile, tablet, and desktop with images and video on identified items.
- Quote additional work from the inspection and send approvals to customers via SMS.
- Service advisors monitor inspections, recommendations, approvals, and customer responses in real time.
- Two-way SMS contact to keep customers up to date throughout the day.
- Designed by technicians, service advisors, and parts staff to suit real workshop workflows.
Mobile
Desktop
Technician write-up
Warranty compliance built in
Technicians write up warranty claims with brand-specific requirements built into the workflow. Required images and video are captured as evidence, a digital PDF pack is exported on completion, and records are stored for audit and compliance.
- Brand-specific warranty write-up templates so technicians capture what each manufacturer requires.
- Required images and video attached to warranty evidence for stronger compliance.
- Digital PDF pack exported when the write-up is complete, ready for submission or filing.
- Completed write-ups stored for audit, with Autoline timeclocking and QR parts tags where needed.
- Match parts tags to warranty payments and track disposal dates for stored warranty parts.
Desktop
Vehicle check-in
Intake off the transporter
New vehicles are checked in digitally when they arrive off transporters. Staff record condition and any damage with photos, and automated email notifications go to nominated sales people on delivery with images and details.
- Capture full vehicle details and images for incoming stock, including damage found on arrival.
- Mobile-friendly check-in on the yard so nothing is missed before vehicles enter stock.
- Automated email notifications to sales people and nominated recipients when check-in is complete.
- Identify damage early, support timely claims, and prevent missed damage recovery.
Mobile
Desktop
